Knowledge Base Chat

Project Overview

Support specialists spent too much time searching across manuals, release notes and ticket archives. We delivered a context-aware chat assistant integrated with the internal knowledge base and role permissions, reducing lookup time and improving answer consistency.

Key Challenges

• Knowledge sources had different formats and inconsistent structure.
• Responses needed strict references and confidence boundaries.
• Personal and sensitive data required strict visibility rules.

Solution Delivered

• Built indexing and retrieval pipeline for documents and tickets.
• Configured role-based filtering and source-citation templates.
• Added feedback loop to improve answer quality over time.

Technology Stack